Privacy & your data
Sadak Sujhav privacy policy
How information is collected, used, and protected when you use Sadak Sujhav.
Effective date: 28 July 2026
Last updated: 1 November 2026
SadakSujhav ("the App", "we", "us", "our") is a citizen road-damage reporting service operated by Trasier Technology ("the Authority"). This policy explains what information the App collects, why, how it is used and shared, and the choices and rights you have.
By creating an account and using the App, you agree to this policy.
1. Who we are (Data Controller)
The Authority is the data controller for information collected through the App.
- Organisation: Trasier Technology
- Address: Kathmandu, Nepal
- Contact for privacy matters: techtrasier@gmail.com
- Grievance / data protection officer: Akash Chaudhary — techtrasier@gmail.com
2. Information we collect
We collect only what is needed to receive, route, and resolve road-damage reports.
2.1 Information you provide
| Data | Purpose |
|---|---|
| Mobile number | To create your account, send a one-time password (OTP) to sign you in, and identify your reports. |
| Full name | Shown on your profile and associated with the reports you submit. |
| Precise location (GPS coordinates) | To pin the exact location of the road damage you report. We store both the final map pin you confirm and the raw device coordinates captured with the photo, together with the GPS accuracy. |
| Photos | Images of road damage that you take with the camera or select from your gallery, attached to a report as evidence. |
| Report details | The description, category (pothole, road damage, water-logging), severity, and any landmark text you enter. |
2.2 Information collected automatically
| Data | Purpose |
|---|---|
| Push notification token | A device identifier issued by Firebase Cloud Messaging so we can notify you about the status of your reports. |
| Basic technical/diagnostic data | Limited device and app information (e.g. app version, and data handled by Google Play Services) used to deliver notifications and keep the App working. |
We do not collect your contacts, browsing history, or background location.
3. How we use your information
We use your information to:
- Verify your identity and sign you in (OTP by SMS);
- Receive your reports and automatically route them to the correct road division based on the report's location;
- Let road-division staff review, update, resolve, or reject reports;
- Send you notifications about the status of your reports;
- Maintain, secure, and improve the service.
We do not sell your personal data, and we do not use it for advertising.
4. App permissions
The App requests the following permissions, only when needed:
- Location (while using the app only): to pin where the road damage is. We do not access your location in the background.
- Camera: to take photos of road damage.
- Photos / media: to attach existing images to a report.
- Notifications: to alert you about updates to your reports.
You can decline or later revoke any permission in your device settings; some features (e.g. attaching a photo or pinning a location) will not work without the related permission.
5. Legal basis and consent
We process your information on the basis of your consent (given when you sign up and grant permissions) and to carry out the Authority's public function of maintaining public roads.
6. How we share your information
Your information is accessible to authorised road-division administrators of the Authority who handle reports. We also rely on the following service providers ("processors"), who process data only to provide their service to us:
- Google (Firebase Cloud Messaging / Google Play Services) and, on iOS, Apple (Apple Push Notification service) — delivery of push notifications.
- Google Maps — displaying maps within the App.
- Geoapify — map tiles and converting coordinates to addresses.
- SMS Pasal — sending the OTP to your mobile number.
- Government of Nepal hosting — your reports and photos are stored on Government of Nepal server infrastructure.
We may also disclose information where required by law, court order, or to protect the safety and rights of users and the public.
We do not sell or rent your personal data to any third party.
7. Data storage and security
- Data is stored on Government of Nepal server infrastructure, located in Nepal.
- Data transmitted between the App and our servers is encrypted in transit (HTTPS/TLS).
- Access to reports is restricted to authorised administrators.
- We apply reasonable administrative and technical safeguards to protect your information. No system can be guaranteed 100% secure.
8. Data retention
- Reports and their photos: retained for 2 years from the date of resolution, then deleted.
- Account information (name, mobile number): kept while your account is active.
- OTP records: short-lived and deleted after they expire.
When you delete your account (see Section 9), your profile is removed. Reports you previously submitted are anonymised (no longer linked to your name or account) and kept as road-maintenance records for the retention period above.
9. Your rights and choices
You can:
- Access and update your profile information in the App;
- Delete your account from within the App, which removes your profile data;
- Manage permissions (location, camera, photos, notifications) in your device settings;
- Contact us at techtrasier@gmail.com to ask about, correct, or request deletion of your data.
We will respond to requests within 30 days.
10. Children's privacy
The App is intended for use by adults reporting public road conditions. It is not directed at children under 13, and we do not knowingly collect data from them. If you believe a child has provided us data, contact us and we will delete it.
11. Third-party services
The App uses third-party services that may collect information as described in their own privacy policies:
- Google Play Services & Firebase — policies.google.com/privacy
- Apple Push Notification service (on iOS) — apple.com/legal/privacy
- Google Maps — policies.google.com/privacy
- Geoapify — geoapify.com/privacy-policy
- SMS Pasal — smspasal.com/privacy-policy
12. Changes to this policy
We may update this policy from time to time. Changes take effect when posted at this URL, and we will update the "Last updated" date. Significant changes will be communicated through the App where appropriate.
13. Contact us
For any questions or requests regarding this policy or your data:
- Trasier Technology
- Email: techtrasier@gmail.com
- Address: Kathmandu, Nepal
- Grievance officer: Akash Chaudhary
Need a hand?
Talk to a real person.
Questions about your account or your data? Contact the Trasier team.