Effective date: 28 July 2026
Last updated: 28 July 2026
SadakSujhav ("the App", "we", "us", "our") is a citizen road-damage reporting service operated by Trasier Technology ("the Authority"). This policy explains what information the App collects, why, how it is used and shared, and the choices and rights you have.
By creating an account and using the App, you agree to this policy.
The Authority is the data controller for information collected through the App.
We collect only what is needed to receive, route, and resolve road-damage reports.
| Data | Purpose |
|---|---|
| Mobile number | To create your account, send a one-time password (OTP) to sign you in, and identify your reports. |
| Full name | Shown on your profile and associated with the reports you submit. |
| Precise location (GPS coordinates) | To pin the exact location of the road damage you report. We store both the final map pin you confirm and the raw device coordinates captured with the photo, together with the GPS accuracy. |
| Photos | Images of road damage that you take with the camera or select from your gallery, attached to a report as evidence. |
| Report details | The description, category (pothole, road damage, water-logging), severity, and any landmark text you enter. |
| Data | Purpose |
|---|---|
| Push notification token | A device identifier issued by Firebase Cloud Messaging so we can notify you about the status of your reports. |
| Basic technical/diagnostic data | Limited device and app information (e.g. app version, and data handled by Google Play Services) used to deliver notifications and keep the App working. |
We do not collect your contacts, browsing history, or background location.
We use your information to:
We do not sell your personal data, and we do not use it for advertising.
The App requests the following permissions, only when needed:
You can decline or later revoke any permission in your device settings; some features (e.g. attaching a photo or pinning a location) will not work without the related permission.
We process your information on the basis of your consent (given when you sign up and grant permissions) and to carry out the Authority's public function of maintaining public roads.
Your information is accessible to authorised road-division administrators of the Authority who handle reports. We also rely on the following service providers ("processors"), who process data only to provide their service to us:
We may also disclose information where required by law, court order, or to protect the safety and rights of users and the public.
We do not sell or rent your personal data to any third party.
When you delete your account (see Section 9), your profile is removed. Reports you previously submitted are anonymised (no longer linked to your name or account) and kept as road-maintenance records for the retention period above.
You can:
We will respond to requests within 30 days.
The App is intended for use by adults reporting public road conditions. It is not directed at children under 13, and we do not knowingly collect data from them. If you believe a child has provided us data, contact us and we will delete it.
The App uses third-party services that may collect information as described in their own privacy policies:
We may update this policy from time to time. Changes take effect when posted at this URL, and we will update the "Last updated" date. Significant changes will be communicated through the App where appropriate.
For any questions or requests regarding this policy or your data: